Privacy Policy

Last updated: 17 May 2026

This Privacy Policy describes how Solenne Jewellery (“Solenne”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase, contact us, or use our services through solenne.com.my.

Our store is powered by Shopify, which helps us provide our online store, checkout, payment processing, and related services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following personal information:

Contact details, such as your name, email address, phone number, billing address, and shipping address.
Order details, such as products purchased, order history, customisation requests, returns, exchanges, and delivery information.
Payment-related information, such as payment method, payment confirmation, transaction details, and refund details. We do not store your full card details.
Account information, such as your login details, preferences, and saved information if you create an account.
Communication details, including messages, enquiries, customer support requests, reviews, or feedback you send to us.
Device and usage information, such as IP address, browser type, device details, pages viewed, items added to cart, and how you interact with our website.
Marketing preferences, such as whether you have opted in or opted out of receiving promotional emails or updates.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, subscribe to updates, or submit information through our website.
Automatically through cookies, pixels, analytics tools, and similar technologies when you browse our website.
From service providers and partners, including Shopify, payment providers, delivery partners, marketing tools, analytics providers, and customer support tools.

3. How We Use Your Personal Information

We use your personal information to:

Process and fulfil your orders.
Arrange local and international shipping.
Process payments, refunds, exchanges, and returns.
Communicate with you about your order, enquiry, account, or customer service request.
Provide updates about Solenne, promotions, product launches, and marketing communications where permitted.
Improve our website, services, products, and customer experience.
Detect, prevent, and investigate fraud, unauthorised transactions, or security issues.
Comply with legal, tax, accounting, regulatory, and business obligations.

4. Payments and Third-Party Payment Providers

To process payments securely, we may share necessary transaction information with payment providers and payment-processing partners. This may include Shopify Payments, HitPay, card payment providers, online banking providers, e-wallet providers, Shopee PayLater, Grab PayLater, or other payment services made available at checkout.

These providers may process your personal information according to their own privacy policies and security requirements.

Solenne Jewellery does not store your full credit or debit card details.

5. Shipping and Delivery Partners

To deliver your order, we may share necessary personal information with courier, fulfilment, and logistics partners. This may include your name, phone number, shipping address, order details, and tracking information.

For international orders, your information may also be shared with customs authorities, postal services, courier partners, or other parties required to complete delivery and customs clearance.

6. Marketing and Advertising

If you subscribe to our mailing list or agree to receive updates, we may use your contact information to send you promotional emails, product launches, special offers, or brand updates.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly.

We may also use cookies, pixels, and advertising tools to show relevant advertisements, measure campaign performance, and improve our marketing.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to:

Keep the website functioning properly.
Remember your cart and preferences.
Analyse website traffic and performance.
Improve your browsing experience.
Support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Some features of our website may not work properly if cookies are disabled.

Where required, we may display a cookie banner or consent tool to allow you to manage your cookie preferences.

8. How We Share Personal Information

We may share your personal information with:

Shopify, which hosts and powers our online store.
Payment processors and payment service providers.
Courier, logistics, fulfilment, and customs partners.
Marketing, advertising, analytics, and customer support providers.
Professional advisers, such as accountants, legal advisers, or auditors where necessary.
Government authorities, regulators, law enforcement, or other parties where required by law.
Business partners or service providers who help us operate our website and provide our services.

We do not sell your personal information in the traditional sense.

9. Relationship with Shopify

Our store is powered by Shopify. Shopify may collect and process personal information about your access to and use of our website in order to provide and improve the services offered through our store.

Information you provide to our store may be transmitted to and shared with Shopify and other third-party service providers, including parties located outside your country of residence.

You can learn more about how Shopify uses personal information through the Shopify Consumer Privacy Policy and Shopify Privacy Portal. Shopify’s customer privacy settings also allow merchants to activate privacy policy, cookie banner, and data sharing opt-out features where applicable.

10. International Transfers

As we offer worldwide shipping and use international service providers, your personal information may be transferred, stored, or processed outside Malaysia.

Where required, we will take reasonable steps to ensure your personal information is handled securely and in accordance with applicable data protection laws.

11. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you.
Maintain your account.
Fulfil orders and customer service requests.
Comply with legal, tax, accounting, and regulatory obligations.
Resolve disputes and enforce our terms and policies.

When personal information is no longer required, we will delete, anonymise, or securely retain it as permitted by law.

12. Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no online transmission or storage system is completely secure. Please avoid sending sensitive or confidential information through unsecured channels.

13. Children’s Privacy

Our website and services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

14. Your Rights and Choices

Depending on where you live, you may have the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate personal information.
Request deletion of your personal information.
Request a copy of your personal information.
Withdraw consent for certain uses of your personal information.
Opt out of marketing communications.
Manage cookie or advertising preferences where available.

To exercise your rights, please contact us using the contact details below.

We may need to verify your identity before processing your request.

15. Third-Party Links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

Please review their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations.

The updated version will be posted on our website with the revised “Last updated” date.

17. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us at:

Solenne Jewellery
Email: solennejewellery@gmail.com
Address: Jalan PJU 9/1, Kuala Lumpur, 52200, Malaysia

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