Legal notice

Last updated: 17 May 2026

This website, solenne.com.my, is operated by Solenne Jewellery.

By accessing or using this website, placing an order, or purchasing any product from Solenne Jewellery, you agree to comply with our website policies, including our Terms and Conditions, Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on this website.

Business Information

Business name: Solenne Jewellery
Website: solenne.com.my
Email: solennejewellery@gmail.com
Business address: Jalan PJU 9/1, Kuala Lumpur, 52200, Malaysia

Business registration number: 202503276382

Products and Services

Solenne Jewellery offers jewellery and related products for sale through this website.

We make every effort to ensure that product descriptions, prices, images, materials, measurements, availability, and other information displayed on our website are accurate and up to date. However, slight variations may occur due to lighting, screen settings, natural gemstone inclusions, hand finishing, CAD printing, casting, and polishing processes.

Product availability, prices, and promotions may be changed or updated at any time without prior notice.

Pricing and Payment

All prices displayed on our website are stated in Malaysian Ringgit (MYR) unless stated otherwise.

We accept payment through the payment methods displayed at checkout, which may include credit cards, debit cards, online payment methods, e-wallets, Shopee PayLater, Grab PayLater, or other payment providers made available from time to time.

Orders will only be processed after payment has been successfully received.

Shipping and Delivery

Solenne Jewellery offers local and international shipping, subject to availability and courier service coverage.

Estimated delivery times, shipping fees, customs duties, taxes, and delivery terms are set out in our Shipping Policy.

Please note that Saturdays, Sundays, and public holidays are not considered business days for order processing or delivery.

Customs, Duties and Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country, unless stated otherwise.

Solenne Jewellery is not responsible for delays caused by customs clearance, unpaid customs charges, incorrect shipping information, or circumstances beyond our reasonable control.

Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy.

Customers are encouraged to review all product details carefully before placing an order. For hygiene, safety, and customisation reasons, certain items may not be eligible for return or exchange unless defective, damaged, or incorrectly supplied.

Intellectual Property

All content on this website, including but not limited to text, images, product names, product descriptions, logos, graphics, designs, photographs, videos, and branding elements, belongs to Solenne Jewellery or its respective content owners.

You may not copy, reproduce, modify, distribute, publish, or use any content from this website without our prior written permission.

Website Use

You agree not to misuse this website or use it for any unlawful, fraudulent, harmful, or unauthorised purpose.

We reserve the right to restrict, suspend, or terminate access to our website or services if we believe there has been misuse, attempted fraud, unauthorised activity, or breach of our policies.

Limitation of Liability

To the fullest extent permitted by law, Solenne Jewellery shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of this website, purchase of products, delivery delays, third-party service interruptions, or inability to access the website.

Nothing in this Legal Notice excludes any rights you may have under applicable Malaysian consumer protection laws.

Personal Data Protection

Any personal information collected through this website will be handled in accordance with our Privacy Policy and applicable Malaysian personal data protection laws.

Malaysia’s Personal Data Protection Department states that a personal data protection notice explains how personal data is processed and helps customers understand how their information is handled before submitting it for products or services.